What is Treats?
Treats is a subscription service for international snacks. Every month send you a box of snacks from a different country!
What kind of snacks do I receive in my box from Treats?
You can expect to receive snacks from candy to crackers to chips to cookies to chocolate and more. We include all types of snacks in our box with the exception of drinks. You can get an idea of the snacks we send by visiting our Explore Treats page.
How many snacks do I get with my box of Treats?
We feature two types of boxes, the "Standard Pack" and the "Premium Pack". The "Standard Pack" contains 4 to 5 international snacks, and the "Premium Pack" contains 8 to 10 international snacks.
How long are your subscription plans?
We offer month-to-month subscription plans.
Are the snacks in my box chosen from a different country every month?
Thats correct! Each month's box will feature snacks from a different country in the world. The country you'll receive is a secret until you recieve the box!
I just placed an order. How do I know what snacks will be in my box?
The snacks you will receive in your box will remain a secret until you receive the box. But don't worry, your box will include an information card that provides the names of all the snacks inside of your box. You can learn more information about your snacks, such as its origins and its nutritional/allergic information, from the Explore Treats page.
If live outside of the United States, is there a chance I could receive Treats from my own country?
At the moment there is a chance you might be sent a box of Treats that is indigenous to your country or region. This is a possibility if you are an international customer. If you would prefer not to receive snacks from your own country, send us an email at and we will make sure you never receive a box from your own country.
Can I subscribe to Treats if I have allergies?
If you have allergies, we recommend against subscribing to Treats at the moment, as some of the snacks in the boxes contain common allergens such as wheat.
Do snacks in the box contain any form of meat, such as pork?
Yes, they do. We recommend vegans and vegetarians and anyone who cannot eat specific types of meat (such as beef, pork or chicken) to refrain from eating our snacks because some of the snacks contain ingredients made with meat.
What are your accepted payment methods?
We accept Visa, Mastercard, Discover and American Express credit cards and debit cards from our Checkout page. All of our payments are processed through the Stripe Payment Processor.
How soon are my orders processed?
Your orders are processed on the same day they are received, and your will then be shipped out within 4 business days
What is your policy on refunds?
We offer a refund to the retail value of any item in your box that arrive missing or damaged. We also offer a full refund on boxes that were lost during delivery. If you have any questions or concerns, don't hesitate to contact us at [email protected]. We'll take care of you!
How do I change my billing information?
You can change your billing information by visiting your Treats Account page. Once you are on the page, scroll down to the “Credit Card” section and click the “Edit" Button. You will then be taken to a page to edit your Credit Card information. Once have finished, click the “Save” button and your billing information will be updated.
Can I pause my subscription?
Yes you can. You can pause your subscription by navigating to your Account page, and clicking the "Edit" button under the "Your Subscription" section of the page. You will then be taken to another page where you can pause your subscription, change your subscription plan or cancel your subscription.
When will my first box be shipped?
Your first box will be shipped within 4 business days of your order. All subsequent boxes will be shipped to you on the 1st of every month! Note that the 21st of the month is the "cut-off date" for receiving next month's box, so if you signed up past the 23rd of the month, the following box you receive will be on the 1st of the month after next. For example, if you signed up January 24th, past the cut-off date of January 21st, the next time you are re-billed and receive your next box will be on March 1st. This is in part to make sure you are not billed too often. Going by the example, if you would like to be re-billed on February 1st instead and receive the February, send us a note at [email protected] and we'll see what we can do!
Is shipping free in the United States?
Yes, shipping is free to any address in the United States.
Do you ship worldwide?
Yes we do! Additional shipping charges will apply for international addresses. For international shipping, we subsidize part of the expense for the shipping in order to reduce your cost.
How much does international shipping cost?
International shipping rates depends on the box plan you chose and where you're located.
For the Standard Pack: -Shipping to Canada is $5.56
-Shipping to Mexico is $9.47
-Shipping to other countries is $10.73
For the Premium Pack: -Shipping to Canada is $8.86
-Shipping to Mexico is $13.15
Shipping to other countries is $15.80
How often do I receive a delivery of Treats?
We send out your first box of Treats within 4 business days of your order. After receiving your first box, we send out your subsequent boxes on the first of every month.
Do you ship to APO/FPO/DPO/MPO addresses?
Unfortunately we do not. Some of our products include ingredients that are pork by-products, and items containing pork are not allowed for shipping to APO/FPO/DPO/MPO addresses.
How do I change my shipping address?
You can change your shipping address by logging into Treats and visiting your Account page. Once you are on the page, scroll down to the “Shipping Address” section and click the “Edit" Button.” This will take you to a page for editing your shipping information. Once you have finished updating your shipping information, click on the “Save” button on the page and your billing information will be updated. You will then be taken back to your Account page.
How long does shipping take?
All packages in the United States are delivered with First Class Mail or Parcel Select and should arrive at your door two or eight business days after your box is shipped. When your box is shipped, we will send you a tracking number so you track your package.
International packages are sent via USPS First Class International and International Priority Airmail and the estimated transit time varies from 7-21 days.
USPS enables tracking on international packages for some countries, and you can view those list of countries here. USPS may occasionally encounter delays due to unforeseen circumstances such as natural disaster, so if you encounter any issues with shipping, please contact us at [email protected] and we will take care of your issue immediately.